Consent to Treatment

By attending an appointment at our clinic, you acknowledge that you willingly give consent to our physiotherapists to perform any and all necessary examinations and treatment procedures in accordance with their professional training, qualifications and understanding of your injury. You understand that, during your treatment, different physiotherapists at Musculoskeletal Physiotherapy Australia may be involved in your care.

You understand that you have the opportunity to discuss the nature and purpose of your physiotherapy care, with your physiotherapist, before any treatment is performed, and that you may opt out of treatment at any time.

You acknowledge and accept the following:

1. Treatment

1.1 Physiotherapy involves physical treatment, which may include “hands on” treatment, among other treatment options.
1.2 You have the right to choose the physiotherapist that you wish to see, refuse treatment, or seek a second opinion at any time.
1.3 There are risks associated with treatment, including stiffness and soreness, soft tissue injury, neurological complications, cerebrovascular injuries, skin irritations, burns and other minor complications.
1.4 The chance of risk is lowered by a thorough assessment of your condition, and we take every precaution to minimise risk.
1.5 In many cases, other treatment options exist. If your condition is not musculoskeletal in nature, or the risk of physiotherapy is considered to be too high, your physiotherapist may refer you on to other forms of care if they believe your condition is outside of their scope of practice.
1.6 There may be risk of remaining untreated. Remaining untreated can result in formation of adhesions, scar tissue and other degenerative changes. These changes can increase pain, which can result in chronic pain cycles, and can result in losses in range of motion and function. Delay in treatment can lead to further complications.

2. Consent to Obtain and Release Information

2.1 To speed up processing and management of your injury or condition, you accept it may be necessary to communicate the details of your medical condition with treating practitioners, rehabilitation consultants, case managers, and solicitors that are involved in your case.
2.2 By signing these Terms and Conditions you give permission to Musculoskeletal Physiotherapy Australia to exchange such information about your injury, condition or claim, as well as significant past medical history, with people deemed necessary by Musculoskeletal Physiotherapy Australia.
Your privacy is critical to us. Likewise, we have a comprehensive Privacy Policy, which includes details of how we gather, utilise, impart and reveal individual data. You may view our full Privacy Policy here.

3. Exclusion of Liability

3.1 The director of the practice and any employees of this practice shall not be held liable for, nor accept any responsibility for any injury, loss or damage sustained by any person or persons resulting from treatments or procedures delivered in this practice or by our physiotherapists or in any way whatsoever which does not arise from any negligence of the practice director or the practice employees.

4. Privacy and Contact

4.1 Musculoskeletal Physiotherapy Australia will send you SMS or email confirmation for appointments
4.2 You may, from time to time, receive marketing or surveys from Musculoskeletal Physiotherapy Australia. These are used to improve our services, and to offer our customers promotions and discounts.
4.3 You have the right to opt out of any SMS or email contact at any time.
4.4 Your details will never be shared with a third party except in cases where details are used to support you in your claim or injury, as outlined in clause 2. Consent to Obtain and Release Information.
4.5 This is a summary of our Privacy Policy as related to consent to receive notifications and communications. To view our complete Privacy Policy, please click here.

5. Payments and Billings

5.1 You are required to pay for the services provided, and any items provided, on the day of your consultation.
5.2 Payment can be made over the phone, or at the clinic where you attend your session. Other payments can be discussed with the admin staff, and may be available at their discretion.
5.3 There is no refund available on the purchase of any personal or healthcare items if you change your mind. If the item has a major problem we can either refund or exchange the item for you. If the problem is not major, we will repair it for you within a reasonable timeframe.
5.4 Our strict billing methods allow us to continue to provide high quality treatment for all of our patients, and are in no way designed to exclude or discriminate against any persons or groups of people.

6. Late Arrivals and Missed Sessions

6.1 If you arrive late to your session, but within your appointment time frame, you may still receive treatment for a reduced time.
6.2 If you miss your appointment or arrive outside of your appointment time frame, you will be charged a cancellation fee of $50.
6.3 If you are able to organise a rescheduled appointment within the same business day, no cancellation fee will be charged. This is subject to availability of our clinicians.
6.4 You may cancel or reschedule an appointment so long as you provide us with a minimum of 8 hours’ notice prior to your appointment.

7. Money Back Satisfaction Guarantee

At Musculoskeletal Physiotherapy Australia we pride ourselves in exceptional quality of care. Our clients love us because we listen and we deliver. That is why we give our guarantee: If you are not 100% satisfied with the services provided for you, we’ll refund your money and deliver your next session FREE. This holds us to our own high standards in achieving the best form of delivery with the highest quality of physiotherapy and related services for you. This guarantee is made under the following terms and conditions.

7.1 A claim must be made before your next consultation, or up to 7 days after receiving the service.
7.2 Refunds can only be claimed for a single consultation and not a set of consultations.
7.3 Refunds must be made in the same manner in which the service was originally paid.
7.4 The free service must be of the same or lesser value as the original service provided.
7.5 The free service must be used withing 7 days of the original service.
7.6 The free service cannot be redeemed for cash or products and is not transferrable or saleable.

Website Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, applicable laws and regulations and their compliance. If you disagree with any of the stated terms and conditions, you are prohibited from using or accessing this site. The materials contained in this site are secured by relevant copyright and trademark law.

2. Use License

Permission is allowed to temporarily download or duplicate materials (not including data or programming) from the Musculoskeletal Physiotherapy Australia website for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:
• modify or copy the materials;
• use the materials for any commercial use , or for any public presentation (business or non-business);
• attempt to decompile or rebuild any product or material contained on Musculoskeletal Physiotherapy Australia’s site;
• remove any copyright or other restrictive documentations from the materials; or
• transfer the materials to someone else or even “mirror” the materials on other server.
• This permit might consequently be terminated if you disregard any of these confinements and may be ended by Musculoskeletal Physiotherapy Australia whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.

3. Disclaimer

The materials on Musculoskeletal Physiotherapy Australia’s website are given “as is”. Musculoskeletal Physiotherapy Australia makes no guarantees, communicated or suggested, and thus renounces and nullifies every single other warranty, including without impediment, inferred guarantees or states of merchantability, fitness for a specific reason, or non-encroachment of licensed property or other infringement of rights.

Further, Musculoskeletal Physiotherapy Australia does not warrant or make any representations concerning the precision, likely results, or unwavering quality of the utilisation of the materials on its Internet site. Nor does it generally identify with such materials or on any destinations connected to this website.

4. Constraints

On no occasion should Musculoskeletal Physiotherapy Australia or its suppliers subject for any harms (counting, without constraint, harms for loss of information or benefit, or because of business interference,) emerging out of the utilisation or powerlessness to utilise the materials on Musculoskeletal Physiotherapy Australia’s website, regardless of the possibility that Musculoskeletal Physiotherapy Australia, or a Musculoskeletal Physiotherapy Australia approved agent, has been told orally or in written of the likelihood of such harm. Since a few purviews don’t permit constraints on inferred guarantees, or impediments of obligation for weighty or coincidental harms, these confinements may not make a difference to you.

5. Amendments and Errata

The materials presented on the Musculoskeletal Physiotherapy Australia website could incorporate typographical, videography or photographic mistakes. Musculoskeletal Physiotherapy Australia does not warrant that any of the materials on its site are exact, finished, or current. Musculoskeletal Physiotherapy Australia may roll out improvements to the materials contained on its website whenever and without notification. Musculoskeletal Physiotherapy Australia does not make any dedication to update the materials.

6. Links

Musculoskeletal Physiotherapy Australia has not checked on the majority of the websites or links connected to its website and is not in charge of the substance of any such connected webpage. The incorporation of any connection does not infer support by Musculoskeletal Physiotherapy Australia of the site. Utilisation of any such connected site is at the user’s own risk.

7. Site Terms of Use Modifications

Musculoskeletal Physiotherapy Australia may update these terms of utilisation for its website whenever and without notification. By utilising this site you are consenting to be bound by the then current form of these Terms and Conditions of Use.

8. Governing Law

Any case identifying with Musculoskeletal Physiotherapy Australia’s website should be administered by the laws of the country of Australia and the relevant State without respect to its contention of law provisions. General Terms and Conditions applicable to Use of a Web Site.

100% Money Back Satisfaction Guarantee

At Musculoskeletal Physiotherapy Australia we pride ourselves in exceptional quality of care. Our clients love us because we listen and we deliver. That is why we give our guarantee: If you are not 100% satisfied with the services provided for you, we’ll refund your money and deliver your next session FREE. This holds us to our own high standards in achieving the best form of delivery with the highest quality of physiotherapy and related services for you. Terms and condition:

  • A claim must be made before your next consultation, or up to 7 days after receiving the service
  • Refunds can only be claimed for a single consultation and not a bulk of consultations
  • Refunds must be made with the same manner as how the service was paid for
  • The free service must be of the same or lesser value as the original value
  • The free service must be utilized within 7 days of the original service
  • The free service cannot be redeemed for cash or products and are not transferable or saleable
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